Date: 16-08-2023

PRIVACY POLICY Dashamlav AI Labs Private Limited(“We”, “Our”, or “Dashamlav”) is a company registered under the Companies Act, 2013, having its registered office at Oxford Premiums, Wanowire, Pune – 411040, India. We own and operate the MedCompass Mobile app and are committed to protecting the privacy and security of personal data belonging to and/or shared by users of the Mobile App, including but not limited to healthcare providers(“User”, “You”, or “Your”). We value Your privacy and advise You to carefully read this privacy policy (“Privacy Policy”) as this Privacy Policy describes the types of personal data or personal information we collect, how we use the information, how we process and protect the information we collect, for how long we store it, with whom we share it, to whom we transfer it and the rights that individuals can exercise regarding our use of their personal data. We also describe how You can contact us about our privacy practices and exercise your rights.

You agree that You have acceded to the terms of the Privacy Policy. Your use of the Portal/Services (as defined under the Terms of Use) or any personal information shared by You are subject to the terms of this Privacy Policy and Dashamlav AI Lab’s Terms of Use. In the event You do not wish to be bound by these terms, You have a choice, which is free from any form of coercion or undue influence, not to use the Mobile App.

  1. CONSENT

    1. Please read this Privacy Policy and Mobile App Terms of Use before sharing personal information with us. This Privacy Policy applies to current and former users of the Mobile App. By using the mobile app, You explicitly consent and agree to the Privacy Policy laid out herein and by providing Us with Your personal information yourself or by making use of the Services offered through the Portal or through Third Party Service Providers (as defined under the Terms of Use), You hereby acknowledge for the collection, receipt, storage, use, processing, disclosure and transfer of Your personal information in accordance with the provisions of this Privacy Policy. No liability for the authenticity/ genuineness/ misrepresentation/ fraud/ negligence of the information disclosed shall lie on Dashamlav AI Labs, nor will Dashamlav AI Labs in any way be responsible for verifying any information obtained from You.

    2. Collection, use and disclosure of information which has been designated as Personal Information under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 requires the express consent of the User. By affirming Your assent to this Privacy Policy, You provide Your consent to Dashamlav AI Labs for such use, collection and disclosure for the provision of Services.

  2. COLLECTION OF PERSONAL INFORMATION

    1. “Personal Information” includes ‘sensitive personal data or information’ (as defined under applicable law) and other information that You share with Us, whether directly or in combination with additional information or is received from Third Party Service Provider that personally identifies You or could be used to identify You personally.

    2. Users: We may collect information such as Your name, email, phone number, payment information such as credit card information and other such information as provided by You while rendering Services of the Portal.

    3. Non-Personal Information: Information (viz., type of internet browser and operating system used, domain name of the website from which You came, number of visits, average time spent on the site, pages viewed etc.) may be picked up automatically and without being explicitly provided by You, but during Your interaction with the Portal by the use of certain technologies, such as cookies and web beacons.

  3. COOKIES

    1. Cookies are alphanumeric identifiers with a small amount of data stored on the User’s device hard drive containing information about the User, commonly used as an anonymous unique identifier. Dashamlav AI Labs and other third-party service providers collect information about You using these cookies. Please note that a cookie does not give Us access to Your device. MedCompass uses these “cookies” to collect data and to improve Our service. Some cookies and other technologies may serve to recall Personal Information previously indicated by You. Most web browsers are set to accept cookies by default. You can usually set Your browser to remove and reject cookies if you prefer. If you remove or reject cookies, this could affect certain features of the Mobile App.

    2. Other websites may place their cookies or other files on Your device, collect data or solicit personal information from You, for which We shall not be held responsible or liable. We encourage You to read the privacy policies of all external sites.

  4. USE OF PERSONAL INFORMATION

    1. You agree and acknowledge that all information gathered from You, that is, information that you voluntarily provide or receive from Third Party Service Providers and information that may be automatically collected, may be used by Dashamlav AI Labs for the following purposes:

      1. to comply with central, state or local laws that require disclosure;

      2. to respond to law enforcement officials or judicial orders, subpoenas or other process;

      3. to avert a serious threat to health or safety;

      4. to enable the provision of Services opted by You, including collating all User medical records, reports and other data;

      5. to allow the viewing of content in Your interest;

      6. to copy, reproduce, store, distribute, publish, export, adapt, edit and translate Personal Information to the extent reasonably required for the provision of Services by Dashamlav AI Labs;

      7. to provide better products and Services and to programmatically use Your data to give You contextual Services.

      8. to fulfil Your requests for certain Services;

      9. to contact You about Our Services;

      10. to respond to Your comments, reviews and questions and provide better customer service;

      11. to track Your activity on MedCompass and personalise and improve Your experience;

      12. to understand Your preferences and to enhance, personalise, and customise Your experience using OurMobile App;

      13. to contact You about Our Services;

      14. to use Your information to operate, improve and maintain our Mobile App to prevent fraud and abuse;

      15. to fulfil any other purpose for which You provide Us Personal Information; and

      16. for any other purpose for which You authorise Us.

    2. Please note that We may use Non-Personal Information created by User without restriction. We may retain Non-Personal Information and will continue to use Non-Personal Information as permitted under this Privacy Policy and applicable law.

  5. DISCLOSURE OF PERSONAL INFORMATION

    1. We may disclose Personal Information that We collect from You or that You provide:

      1. to contractors, service providers and other third parties for analytics and communications and who are bound by contractual obligations to keep Personal Information confidential;

      2. as required by law, which can include providing information as required by a court order;

      3. when we believe in good faith that disclosure is necessary to protect Your safety or the safety of others, to protect Our rights, to investigate fraud, or to respond to a government request;

      4. to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all company’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which Personal Information maintained by the Dashamlav AI Labs is among the assets transferred;

      5. for any other purpose disclosed by Us when You provide the Personal Information;

      6. to deal with requests, enquiries, complaints or disputes and other customer care-related activities, including those arising out of the Users’ request of the Services and all other general administrative and business purposes;

      7. to government institutions/authorities to the extent required (i) under the laws, rules, and regulations and/ or under orders of any relevant judicial or quasi-judicial authority; (ii) to protect and defend the rights or property of Dashamlav AI Labs; (iii) to fight fraud and credit risk; (iv) to enforce Dashamlav AI Lab’s Terms of Use (to which this Privacy Policy is also a part); or (v) when Dashamlav AI Labs, in its sole discretion, deems it necessary to protect its rights or the rights of others; and

      8. if otherwise required by an order under any law for the time being in force, including in response to enquiries by Government agencies for verification of identity or prevention, detection, investigation, including cyber incidents, prosecution, and punishment of offences.

    2. Dashamlav AI Labs may use Your personal data or contact information, such as Your name, email address, and telephone number, for i. processing Your application to use our Services and to provide You with the requested Services through MedCompass; ii. dealing with any complaints, queries or problems reported by You regarding the Services offered by the Company; iii. notifying You of changes in its Services and helping improve the Services Company provides to you;

    3. Location data usage

      1. No Location data is collected

  6. SECURITY

    1. Your security is important to Us. Dashamlav AI Labs adopts reasonable security practices and procedures to include technical, operational, managerial and physical security control measures to protect all User information, including Personal Information in its possession, from loss, misuse and unauthorised access, disclosure, alteration and destruction.

    2. All data, content and/or all User information is encrypted during transmission and will be stored encrypted at rest. Dashamlav AI Labs shall take reasonable steps to protect Your Personal Information to prevent loss, misuse, unauthorised access, disclosure, alteration, and destruction.

    3. Dashamlav AI Labs assumes no liability or responsibility for disclosing Your Personal Information due to errors in transmission, unauthorised third-party access, or other causes beyond its control. Dashamlav AI Labs has undertaken reasonable measures to protect Your rights of privacy concerning Your usage of the Mobile App controlled by Us and the Services provided herein. However, We shall not be liable for any unauthorised or unlawful disclosures of Your Personal Information made by any third parties not subject to Our control.

  7. CONFIDENTIALITY

    1. You further acknowledge that the Portal may contain information designated confidential by Us and that You shall not disclose such information without Our prior written consent. Your information is confidential and, therefore, will not be divulged to any third party unless legally required to do so to the appropriate authorities or shared as per this Privacy Policy or Terms of Use.

    2. We will not sell Your Personal Information to any third party or use Your e-mail address for unsolicited mail. Any emails sent by Us will only be in connection with the provision of agreed Services, and You retain sole discretion to seek for discontinuation of such communications at any point in time.

  8. USER’S RIGHTS

    1. All the information provided to Dashamlav AI Labs by a User, including Personal Information, is voluntary. The User has the right to withdraw consent at any time, in accordance with the terms of this Privacy Policy and the Terms of Use. However, please note that withdrawal of consent will not be retroactive, i.e. We cannot delete the Personal Information for which We are custodians on behalf of Third Party Service Providers. Further, if a Third Party Service Provider ceases to be engaged with Dashamlav AI Labs, We may be contractually obligated to give such Third Party Service Provider a data export; however, given the nature of data, the User may continue to co-owners of such data and Dashamlav AI Labs will continue to keep the Personal Information including User data for continues provision of Services to User.

    2. Users can access, modify, correct and delete the Personal Information. However, if the User updates his/ her/ its information, Dashamlav AI Labs may keep a copy of the information the User originally provided to Dashamlav AI Labs in its archives for the User documented herein. In case the User seeks to update or correct his/ her/ its Personal Information, the User may exercise these rights by emailing Dashamlav AI Labs at info@dashamlavlabs.ai and communicating the change(s) for updating Dashamlav AI Lab’s records.

    3. If a User, as a casual visitor, has inadvertently browsed any other pages of this Portal before reading the Privacy Policy and the Terms of Use, and such User disagrees with how such information is obtained, stored or used, merely quitting this browser application should ordinarily clear all temporary cookies installed by Dashamlav AI Labs. All visitors, however, are encouraged to utilise the “clear cookies” functionality of their browsers to ensure such clearing/ deletion, as Dashamlav AI Labs cannot guarantee, predict or provide for the behaviour of the equipment of all the users of the Mobile App.

    4. Suppose a User has inadvertently submitted any Personal Information to Dashamlav AI Labs before reading the Privacy Policy and Terms of Use. In that case, such a User disagrees with how such information is collected, stored or used. Such User can ask Dashamlav AI Labs by emailing info@dashamlavlabs.ai containing the rectification required, whether Dashamlav AI Labs is keeping Personal Information about such User. Every User is also entitled to require Dashamlav AI Labs to delete and destroy all information relating to such user (but not others).

    5. Suppose the User does not provide its information or consent for using Personal Information or subsequently withdraws consent for using the Personal Information so collected. In that case, Dashamlav AI Labs reserves the right to discontinue the Services for which the said information was sought.


  1. AMENDMENT Dashamlav AI Labs reserves the right to amend the Privacy Policy as and when required. It is Your responsibility to keep yourself updated on the changes made occasionally. Your continued use of the Portal shall be deemed Your acceptance of such changes.

  2. GRIEVANCE REDRESSAL

    1. In compliance with Information Technology Act, 2000 and the rules made thereunder, the Grievance Officer of Dashamlav AI Labs for this Policy shall be:

      1. Grievance Officer Name Sameer Kaul

      2. Email Address: info@dashamlavlabs.ai

    2. In case You have any questions, comments or concerns about this Privacy Policy or wish to exercise any of the rights mentioned above, You can contact us at  info@dashamlavlabs.ai

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