Privacy Policy

Effective Date: 15 May 2026

Dashamlav AI Labs Private Limited (“Dashamlav Labs”, “we”, “our”, or “us”) develops healthcare technology platforms and mobile applications including OncFlow, PulseDash, and MedCompass.

This Privacy Policy explains how we collect, use, and protect information when you use our websites, applications, messaging integrations, and related services.

Information We May Collect

Depending on the services used, we may collect:

Account and identification information such as name, email address, phone number, hospital identifier, or related account details
Healthcare and clinical information provided by users, healthcare providers, hospitals, or integrated systems, including medical records, reports, treatment-related information, uploaded documents, patient-reported information, and related healthcare workflow data
Notification and communication information required for push notifications, WhatsApp, SMS, email delivery, authentication, reminders, or related messaging services
We take reasonable technical and organizational measures designed to help protect healthcare-related and personal information processed by our services, including appropriate access controls, secure communication practices, and data protection measures where applicable.

Permissions

Depending on the features used, our applications may request access to:

Camera — for capturing medical reports or documents
Photos / Media — for selecting images or files to upload
Storage / Files — for uploading or exporting documents
Notifications — for reminders and alerts

Permissions can be managed through your device settings.

How We Use Information

We use information to:

Provide and improve our services and platform functionality
Support symptom reporting, patient engagement, and report explanation features
Enable communication with healthcare providers where applicable
Deliver notifications, OTPs, reminders, or onboarding messages
Maintain service reliability, security, and operational integrity
Respond to support or compliance requests

Data Sharing

We may share information with:

Healthcare providers involved in a user’s care
Trusted cloud, analytics, infrastructure, or messaging service providers supporting our services
Authorities where required by law or regulatory obligations

We do not sell personal information to third parties.

Data Retention and Deletion

We retain information only for as long as reasonably necessary to provide services, comply with legal obligations, maintain security, resolve disputes, and support operational or audit requirements.

Where services are provided through hospitals or healthcare providers, retention periods may also depend on the policies and regulatory obligations of those organizations.

Users may request deletion of their personal information by contacting:

privacy@dashamlavlabs.ai

We aim to review and process valid deletion requests within 30 days, subject to applicable legal, clinical, security, backup, audit, or regulatory requirements.

Certain information may be retained where required by law or for legitimate operational and security purposes.

Data Security

We take reasonable technical and organizational measures to help protect user information. However, no method of electronic storage or transmission is completely secure.

Changes to This Policy

We may update this Privacy Policy periodically. Updated versions will be posted on this page with a revised effective date.

Contact Us

Dashamlav AI Labs Private Limited

Website: https://dashamlavlabs.ai
Email: privacy@dashamlavlabs.ai